Returns & Exchanges

For eligible standard, non-personalised jewellery, we offer a voluntary return period of 7 calendar days from delivery. You must request the return within this 7-day period, before sending the jewellery back to us.

• Unworn and unused
• In its original condition
• In its original packaging
• With all certificates, documentation and accessories included
• Not altered, resized, engraved or personalised in any way

Unless mandatory law requires otherwise, the following are not eligible for a voluntary change-of-mind return:

• Bespoke jewellery
• Made-to-Order jewellery
• Personalised jewellery
• Engraved jewellery
• Resized jewellery
• Altered jewellery
• Jewellery produced or modified specifically for the client

As current Eternity Bloom pieces are produced Made to Order, they do not automatically qualify for the standard 7-day voluntary return.

None of the above affects your mandatory rights concerning jewellery that is defective, damaged, incomplete, incorrectly supplied, misdescribed or otherwise non-conforming.

For hygiene reasons, earrings can only be returned unworn and with any hygiene seal or backing intact, except where the item is defective or not as described.

If your order arrives damaged, defective, incomplete or different from what you ordered, please contact us promptly with photographs, your order reference and details of the issue. Please retain all original packaging. We will advise on the appropriate remedy, which may include repair, replacement or refund as required by law.

All returned jewellery is inspected on arrival to confirm it meets the eligibility conditions above. Certificates, documentation and accessories originally supplied must be included. If a returned item does not meet these conditions, we may decline the return or agree an alternative resolution with you.

Approved refunds are processed to the original payment method once the returned jewellery has been received and inspected. Any confirmed charges will be communicated to you clearly before a refund is finalised.

For international orders, the customer is generally responsible for return shipping costs and any customs or import charges relating to the return, unless the item is defective, damaged or incorrectly supplied.

1. Contact us within 7 calendar days of delivery with your order reference
2. We will confirm eligibility and provide instructions for returning the item
3. Pack the jewellery securely with all original packaging, certificates and accessories
4. Once received and inspected, we will confirm the outcome and process any approved refund