Terms of Use & Sale

mafazjewellery.com is operated by Mafaz Jewellery L.L.C-FZ (Trade Licence No. 2309710.01, Formation No. 2309710), with registered address at Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. You can contact us at [email protected].

Mafaz Jewellery creates fine jewellery in precious metals and gemstones, including Available pieces, Made-to-Order pieces and Bespoke commissions. Materials, gemstones and dimensions are described on each product page to the best of our knowledge.

Each piece is displayed under one of three states:

• Available — completed and available subject to verification.
• Made to Order — produced following confirmation and requiring production time.
• Private / Exceptional Piece — handled through personal enquiry and private arrangements.

As fine jewellery pieces are made to order and priced individually, prices are generally provided upon request and confirmed with you directly before an order is placed, unless a price is expressly displayed. We take care to ensure accuracy, but reserve the right to correct any pricing error before an order is confirmed.

Submitting an order or enquiry is an offer to purchase or commission jewellery from us, which we may accept, decline or request further information about before confirming.

Payment terms, including any deposit for Made-to-Order or Bespoke commissions, are confirmed with you individually. Payment-card data is processed by our payment provider and is not stored on Mafaz systems.

For certain orders, particularly higher-value pieces, we may carry out client verification checks consistent with applicable anti-money-laundering and know-your-customer obligations before confirming or dispatching an order.

Made-to-Order pieces are produced specifically following your confirmed order and require production time. Because production begins on your instruction, such pieces are excluded from the standard voluntary change-of-mind return, without affecting your mandatory rights for defective or non-conforming goods.

Bespoke commissions are created individually following a personal design process agreed with you, including sourcing of gemstones and materials specific to your commission. Bespoke pieces are non-returnable for change of mind, without affecting your mandatory rights for defective or non-conforming goods.

Where you provide your own gemstone for a Bespoke commission, we will assess its condition and suitability before work begins. Mafaz Jewellery takes reasonable care of client-owned gemstones and materials while in our possession, but is not responsible for pre-existing defects or condition in items supplied by you.

Sizing, engraving and other personalisation are confirmed with you as part of the ordering process. Whether a piece can later be resized depends on its design, construction and gemstones, and is assessed individually. Personalised and resized items are excluded from the standard voluntary return, as described in Returns & Exchanges.

Where independent gemological certification accompanies a significant diamond or gemstone, this will be indicated in the product information or confirmed with you directly. Not every diamond or gemstone within a piece is individually certified.

Delivery timing and arrangements depend on the destination and the product state (Available, Made to Order or Bespoke), as set out in our Shipping & Delivery page. International orders may be subject to customs duties, import taxes or local charges payable by the recipient.

Eligible standard, non-personalised jewellery may be returned within a voluntary period of 7 calendar days from delivery, subject to the eligibility conditions and exclusions described in our Returns & Exchanges page — including the exclusion of Bespoke, Made-to-Order, personalised, engraved, resized and altered jewellery. Nothing in this clause affects your mandatory rights concerning defective, damaged, incomplete, incorrectly supplied or misdescribed goods.

Guidance on caring for your jewellery is provided on our Jewellery Care page for general information only. It does not constitute a warranty, and suitability of any cleaning method varies by gemstone and construction.

If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activity under your account. Please notify us promptly of any unauthorised use.

All content on mafazjewellery.com, including designs, photography, text and the Mafaz Jewellery name and marks, is owned by or licensed to us and may not be copied, reproduced or used without our prior written consent.

You agree to use mafazjewellery.com only for lawful purposes, and not to attempt to disrupt, misuse or gain unauthorised access to the website or its underlying systems.

Our collection and use of your personal data is described in our Privacy Policy, which forms part of these Terms.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including for fraud or for death or personal injury caused by negligence. Subject to this, our liability arising from your use of the website or an order is limited to the amount paid for the relevant order, save in respect of mandatory statutory rights.

We are not liable for delay or failure to perform our obligations caused by events beyond our reasonable control, including natural events, transport disruption or actions of third parties.

If you have a complaint about your order or a piece, please contact us via our Complaints page or at [email protected], and we will issue a case reference and respond as soon as possible.

These Terms are governed by the laws of the United Arab Emirates, without affecting any mandatory consumer protection rights that apply to you under the law of your place of residence.

We may update these Terms from time to time. The version published on mafazjewellery.com at the time of your order applies to that order.

For any question about these Terms, please contact Mafaz Jewellery L.L.C-FZ at [email protected].